SHIPPING POLICY
At House of Velora Silk, we are committed to delivering your orders safely and on time.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped on Sundays or public holidays.
2. Shipping Time
- Within India: Delivery usually takes 3–7 business days depending on your location.
- Delivery timelines may vary due to external factors like courier delays or weather conditions.
3. Shipping Charges
- Shipping charges (if any) will be calculated and displayed at checkout.
- We may offer free shipping on selected products or promotional offers.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS/email.
- You can track your order using the provided tracking link.
5. Delivery Issues
- Please ensure your shipping address and contact details are correct.
- We are not responsible for delays or failed deliveries due to incorrect information.
- If a package is returned due to non-availability or incorrect address, re-shipping charges may apply.
6. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 48 hours with photos.
- In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
7. International Shipping (Optional – remove if not applicable)
- Currently, we may/may not offer international shipping. (Update as per your business)
- Additional customs duties or taxes (if applicable) must be paid by the customer.